Overview

Cancellation policy / right of withdrawal

From the AGBs

4. right of withdrawal

4.1 Consumers have the following right of withdrawal.
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Cancellation policy

Right of withdrawal

You can revoke your contractual declaration within 14 days without giving reasons in text form (e.g. letter, fax, e-mail) or – if the goods are delivered to you before the deadline – also by returning the goods. The period begins after receipt of this instruction in text form, but not before receipt of the goods by the recipient (in the case of recurring deliveries of similar goods not before receipt of the first partial delivery) and also not before fulfillment of our information obligations under Article 246 § 2 in conjunction with § 1 paragraph 1 and 2 EGBGB and our obligations under § 312g paragraph 1 sentence 1 BGB in conjunction with Article 246 § 3 EGBGB. Timely dispatch of the revocation or the goods shall suffice to comply with the revocation period. The revocation is to be sent to:

HeiniCoop GmbH, Quierschied Industrial Park, Heidekorn 1, 66287 Quierschied, Tel. 06897 / 768 893 1, Fax. 06897 / 768 893 0,
Email: info@heinicoop-shop.de,

Internet: www.heinicoop-shop.de

Consequences of revocation

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.

You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

You shall bear the direct costs of returning the goods. The direct costs of returning goods which, due to their nature, cannot normally be returned to us by post (forwarding goods) are estimated at a maximum of around 400 euros for each such item.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.

End of the withdrawal policy

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The right of withdrawal does not apply to distance selling contracts
– for the delivery of goods that are manufactured according to customer specifications or
– are clearly tailored to personal needs.

4a. Return costs when exercising the right of withdrawal

If you make use of your statutory right of withdrawal (see withdrawal policy), you must bear the direct costs of the return shipment. The direct costs of returning goods which, due to their nature, cannot normally be returned to us by post (forwarding goods) are estimated at a maximum of around 400 euros for each such item.

Revocation form

If you wish to cancel the contract, please fill out this form and send it back to us.

To

HeiniCoop GmbH, Gewerbepark Quierschied, Heidekorn 1, 66287 Quierschied, Tel. 06897 / 768 893 1, Fax. 06897 / 768 893 0,
Email: info@heinicoop-shop.de

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

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Ordered on (*) ____________ / received on (*) __________________

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Name of the consumer(s)

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Address of the consumer(s)

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Signature of the consumer(s) (only for notification on paper)

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Date

(*) Delete as appropriate